The Trainer is a content expert that continually develops methods to help CSR’s achieve specific learning outcomes. The trainer incorporates implements and analyzes the results of training needs assessments in order to improve CSR’s potential as well as other stakeholders.
Job Summary: At itelbpo, our entrepreneurial culture is sustained by our shared core values of Quality, Integrity, Reliability and Family. Our growing business seeks experienced, motivated team members that want to grow their professional skills. We’re looking for a self-starting professional who can jump in with both feet and take over the training schedule and curriculum. The Trainer will coordinate with our HR department and our employee management crew to ensure all jobs are fully staffed with trained, experienced employees. A background in the BPO contact center industry is required
Responsibilities and Duties:
Deliver training courses
Build rapport with trainees and encourage them learn their company resources
Acclimate new hires and train them in our policies and procedures
Direct structured learning experiences and monitor their quality results
Identify training needs by evaluating strengths and weaknesses
Translate requirements into trainings that will groom employees for the next step of their career path
Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
High school diploma/GED required (Bachelor’s degree preferred)
5+ years’ experience in Business Processing Outsourcing training
Familiarity with industry best practices and standards
Ability to translate complex problems and concepts in training
Strong leadership and communication skills
Joining the itel family, you will experience…
Excellent training and supervisory support – to help you feel comfortable servicing our customers.
Opportunity for advancement
A fun environment! We respect our employees and strive to make our environment exciting.
Click here to apply https://www.caribbeanjobs.com/Virtual-Trainer-Job-98140.aspx
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