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Price : Free
Date : January 25, 2019
Location : Kingston and St. Andrew / St. James / Freeport


The Trainer is a content expert that continually develops methods to help CSR’s achieve specific learning outcomes. The trainer incorporates implements and analyzes the results of training needs assessments in order to improve CSR’s potential as well as other stakeholders.


Job Summary: At itelbpo, our entrepreneurial culture is sustained by our shared core values of Quality, Integrity, Reliability and Family. Our growing business seeks experienced, motivated team members that want to grow their professional skills. We’re looking for a self-starting professional who can jump in with both feet and take over the training schedule and curriculum. The Trainer will coordinate with our HR department and our employee management crew to ensure all jobs are fully staffed with trained, experienced employees. A background in the BPO contact center industry is required

Responsibilities and Duties:

Deliver training courses

Build rapport with trainees and encourage them learn their company resources  

Acclimate new hires and train them in our policies and procedures

Direct structured learning experiences and monitor their quality results

Identify training needs by evaluating strengths and weaknesses

Translate requirements into trainings that will groom employees for the next step of their career path

Develop or oversee the production of classroom handouts, instructional materials, aids and manuals

Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior



High school diploma/GED required (Bachelor’s degree preferred)

5+ years’ experience in Business Processing Outsourcing training

Familiarity with industry best practices and standards

Ability to translate complex problems and concepts in training

Strong leadership and communication skills


Joining the itel family, you will experience…

Paid Training

Excellent training and supervisory support – to help you feel comfortable servicing our customers.

Opportunity for advancement

Competitive Salary

Medical Plan

A fun environment! We respect our employees and strive to make our environment exciting.


Click here to apply

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