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Price : Free
Date : February 11, 2019
Location : Kingston and St. Andrew


Are you a problem solver? Do have a passion for creating and upgrading application systems? Are you interested in a rewarding career working with the world’s most exciting brand? If yes to all, please see exciting opportunity below.


Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.

Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.  

Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organizational structure; putting customers in control and making a commitment to deliver a superior superfast network experience. 

Visit for more information.

Job Title: Service Layer Mediation and Application Systems Engineer

Location: Jamaica Market

Summary/Objective (s):

Supervise the operation, administration and support of the Ericsson Mediation Platform (EMM 7.X or 8.X), EMA 6.X or 7.X/15/16 and CRS4.X or equivalent system in Service Layer for CDR processing and presentation towards Customer Care support tools

Design CDR decoding solutions and encode formatter for various downstream systems such as DWH/IT, Revenue Assurance, Roaming and Billing Platforms for CDR based reporting and billing requirements

Order & Management, upgrades for Applications suite maintained by the Service Layer Team Jamaica

New deployments and integrations of the 3rd Party application systems towards Digicel’s Service Layer Applications for billing and charging

Configure CDR solutions to support CDR based promotional platforms such as EBA, LUMATA, DDS/YO, MADS etc. or any new system that needs CDR based analysis for various charged or non-charged CDRs or System Records for all markets

Main Duties and Responsibilities: 


Prepare reports including weekly management reports and incident reports as required and present to assigned Senior Engineer or Manager


Participate in design and recommend solutions to improve performance and network resilience

Guide the team in adopting best practices in OAM and troubleshooting issues

Analyze system load parameters and make recommendations for system optimization, expansion and upgrade

Supervise and assist where necessary in customer site preparation and acceptance testing of newly installed systems

Execute the assignments related the Application and Mediation for integrations/upgrades and deployments.

Operations Administrations and Maintenance (OAM)

Supervise the performance of maintenance routines on all systems, including backup and health checks

Manage the correction of any faults that are encountered to prevent or mitigate service outage

Where faults are escalated, manage CSRs/tickets to ensure issues are addressed in a timely fashion (requires working relationship with vendors)

Manage changes to the network for maintenance, repair, and expansion, upgrade or service setup

Ensure adherence to the business processes for Change Control

Ensure procedures are followed to minimize error in work

Keep all documentation agreed with Manager updates


CDR reconciliations between Source and Downstream Systems for daily, weekly and monthly time periods as agreed with stakeholders

Manage internal processes and procedures for Node maintenance, backups, documentations related to network topologies

Support Customer Care, Fraud/Business Risk (to add/remove users from system, investigate anomalies); Marketing (to configure systems parameters to product requirements); IT/Operations with Ad HOC requests related to the application databases

Develop procedures and document procedures relating to all the above

Carry health check and audits of the Application or Mediation System assigned as per periodic requirements, under the guidance of Snr. Engineer or Manager


B.Sc. Degree in Electrical Engineering or Computer Science, and above

2+ years working experience with Mediation/OSS/BSS/Application Systems handling or development

Functional Skills: 

Charging System 16/17 OAM

Database Management (Oracle, Sybase)

DB practices and software frameworks such as Hadoop, bigdata

Operating Systems (Unix, Linux, Windows) Administration

Data and Telecommunications

Software Engineering

GSM and LTE/WCDMA understanding

Interfaces, in depth understanding, SOAP, xml, REST, CLI, CAI

Excellent trouble shooting and problem analysis skills

Excellent communication and interpersonal skills

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