The Public Area Supervisor is someone who has experience leading a team of public area attendants/housekeepers. He/She is resourceful, detail oriented, has a passion for public space cleanliness and embraces challenges.

VIP Attractions is a world-renowned, multi-award winning Airport Concierge and Lounge Service company operating lounges in Jamaica’s two international airports. Under the brands Club Mobay located at the Sangster International Airport in Montego Bay and Club Kingston operating out of Norman Manley International Airport in Kingston. VIP Attractions offers departure and arrival services with sub-lounges including an adult only lounge, quiet room, kid’s playroom (Club Mobay), business centre (Club Kingston), showers, premium bars and a small spa (Club Mobay).

We are seeking to fill the position of a Public Area Supervisor for our Club Mobay location. The Public Area Supervisor is someone who has experience leading a team of public area attendants/housekeepers. He/She is resourceful, detail oriented, has a passion for public space cleanliness and embraces challenges. To complete the tasks, he/she will perform shift work in a 24x7x365 environment ensuring that all public spaces (lounges, bathrooms, stairs etc.) are kept in an impeccable condition as per established guidelines.

RESPONSIBILITIES:

Supervise the day to day cleaning of VIP Attraction public spaces

Provide coaching and training to public area attendants to encourage continuous development of work teams and the transfer and adaptation of best practices.

Coordinate deep cleaning and other relevant projects for assigned areas

Manage stock control and equipment use

Ensure all areas are checked daily for maintenance defects, report findings and follow up on repairs/replacements etc.

Implement appropriate procedures to ensure that company property is protected from abuse by customers or employees.

Ensure all areas of the Departure/ Arrivals lounge are closed off and reset for the next day’s operation

Monitor and ensure compliance of all relevant regulations to include; health and Safety, Fire to name a few

Conduct random audits to ensure Public Spaces adhere to cleaning procedures and proper chemical usage

Review procedures and operational problems and propose ways to improve service, performance, and safety.

Assist in performance review process with Managers

Ensure all HR related documents are completed and submitted to the HR department in a timely manner.

EDUCATION/SPECIALIZED TECHNIQUES

Tertiary level certification in Hospitality & Tourism Management or related field

Certified in Chemical Handling and usage.

A minimum of 3 years’ experience in housekeeping leadership level

Exposure to food & beverage and front desk operations would be an asset

TPDCO certified

Valid food handlers permit

Training and certification in Customer Service