The Business Account Manager (BAM) is accountable and responsible for the relationship, sales and customer satisfaction outcomes within their assigned client base and new account acquisitions.
Responsible for the independent daily management of assigned accounts
Build and maintain strong, long-lasting customer relationships
Identify key stakeholders and business drivers within assigned accounts
Ensure end-to-end customer satisfaction
Work to ensure end-to-end customer satisfaction in order to drive new revenue growth and retain existing revenue from all assigned accounts
Achieve assigned sales targets and objectives quotas
Understand the budgeting and acquisition processes within assigned accounts
Create comprehensive account plans and tactics to win new business from existing and new accounts
Operating as the lead point of contact for any and all matters specific to your accounts
Effectively present and discuss the products and services of the company to both existing and prospective customers
Acknowledge customers/clients queries, concerns, and requests – through meetings, phonecalls, texts, WhatsApp and use of Zoho Desk
Handling of customer complaints and resolves the issue as necessary or escalate to the appropriate channel should the need arise. Quote generation, fulfillment of orders and Invoicing
Maintain and update CRM with all up to date account and contact details
Logging and updating of leads and opportunities within the CRM application to ensure accurate pipeline and order tracking
Perform assessment on competitive landscape, including the company’s strengths, weaknesses, products, and services; providing the data to the Management Team.
Maintains and manages a healthy debt to purchase ratio for assigned accounts; through monitoring usage against credit limit and payment against the specified credit terms, and the collections of outstanding balances.
KNOWLEDGE AND SKILL REQUIREMENTS
Ability to work with other teams across the business
Excellent oral and written communication skills
Excellent interpersonal skills
Excellent telephone etiquette
Fluent in Microsoft suite
Time management skills
Ability to work well under pressure
Experience in IT or Telecommunications is an asset
Large enterprise, corporate and/or SME established relationships in their market preferred.
Highly tolerant of rejection
Structured and well organized
Use link to apply https://www.caribbeanjobs.com/Business-Account-Manager-Job-98563.aspx
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