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Price : Free
Date : February 6, 2019
Location : Kingston and St. Andrew

The Business Account Manager (BAM) is accountable and responsible for the relationship, sales and customer satisfaction outcomes within their assigned client base and new account acquisitions.



Responsible for the independent daily management of assigned accounts

 Build and maintain strong, long-lasting customer relationships

 Identify key stakeholders and business drivers within assigned accounts

Ensure end-to-end customer satisfaction

Work to ensure end-to-end customer satisfaction in order to drive new revenue growth and retain existing revenue from all assigned accounts

 Achieve assigned sales targets and objectives quotas

 Understand the budgeting and acquisition processes within assigned accounts

Create comprehensive account plans and tactics to win new business from existing and new accounts

 Operating as the lead point of contact for any and all matters specific to your accounts

 Effectively present and discuss the products and services of the company to both existing and prospective customers

 Acknowledge customers/clients queries, concerns, and requests – through meetings, phonecalls, texts, WhatsApp and use of Zoho Desk

 Handling of customer complaints and resolves the issue as necessary or escalate to the appropriate channel should the need arise. Quote generation, fulfillment of orders and Invoicing

 Maintain and update CRM with all up to date account and contact details

 Logging and updating of leads and opportunities within the CRM application to ensure accurate pipeline and order tracking

Perform assessment on competitive landscape, including the company’s strengths, weaknesses, products, and services; providing the data to the Management Team.

Maintains and manages a healthy debt to purchase ratio for assigned accounts; through monitoring usage against credit limit and payment against the specified credit terms, and the collections of outstanding balances.


Ability to work with other teams across the business

 Excellent oral and written communication skills

 Excellent interpersonal skills

 Excellent telephone etiquette

Fluent in Microsoft suite

Time management skills

Ability to work well under pressure

Experience in IT or Telecommunications is an asset

 Large enterprise, corporate and/or SME established relationships in their market preferred.

 Results driven

 Highly tolerant of rejection

Structured and well organized

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